Resources

Actionable resources into the World of Hospitality, Business & Education

Featured

Hospitality Industry Outlook 2023

EHL Group's CEO, Markus Venzin, opens this hospitality industry report by asking the poignant question: How can hospitality reposition itself as an attractive, tech-savvy, sustainable and innovative sector in the face of today’s shifting times and changing customer needs? This is, he says, a recurring question after a few tough years where many ...

Reports, Case Studies and Infographics

view all
Business Management
Image représentant Service Excellence Guide: from Service Design to Service Recovery

Service Excellence Guide: from Service Design to Service Recovery

Business Management
Image représentant Infographic: Key differences between Customer Service and Customer Experience

Infographic: Key differences between Customer Service and Customer Experience

Business Management
Image représentant Infographic: Benefits of excellent customer service

Infographic: Benefits of excellent customer service

Business Management
Image représentant How to Achieve
 Service Excellence?
 A 7 Step Action Plan

How to Achieve Service Excellence? A 7 Step Action Plan

Discover our upcoming infosessions and webinars

Learn more
Business Management
Image représentant Infographic: 7 steps to Achieve Service Excellence

Infographic: 7 steps to Achieve Service Excellence

Want to study at the best Hospitality University in the world?

Explore the various EHL programs depending on your level, aspirations, career goals and personality.

Podcasts

view all
Business Management
Image représentant Conversation with Paul Michael - Proprietor, Peter Michael Winery

Conversation with Paul Michael - Proprietor, Peter Michael Winery

Hospitality Industry
Image représentant Conversation with Steven Daines - Chief Talent & Culture Officer, Accor

Conversation with Steven Daines - Chief Talent & Culture Officer, Accor

Business Management
Image représentant Conversation with Thomas Krennbauer, Country General Manager of Coca Cola HBC Schweiz AG

Conversation with Thomas Krennbauer, Country General Manager of Coca Cola HBC Schweiz AG

Business Management
Image représentant Conversation with Ed Bernardon - VP, Strategic Automotive Initiatives, Siemens Digital Industries

Conversation with Ed Bernardon - VP, Strategic Automotive Initiatives, Siemens Digital Industries

Hospitality Industry
Image représentant Conversation with Richard Attias - Executive Chairman, Richard Attias and Associates

Conversation with Richard Attias - Executive Chairman, Richard Attias and Associates

Business Management
Image représentant Conversation with Patricia Lemattre Stoeckel - Managing Director, Veepee Switzerland

Conversation with Patricia Lemattre Stoeckel - Managing Director, Veepee Switzerland

Business Management
Image représentant Conversation with Philippe Peress - Principal and Board Member, IWG Switzerland

Conversation with Philippe Peress - Principal and Board Member, IWG Switzerland

Business Management
Image représentant Conversation with Michael Ungerer -CEO, Explora Journeys

Conversation with Michael Ungerer -CEO, Explora Journeys

Business Management
Image représentant Conversation with Benoit Bronckart - Business Unit President, Central Europe at Anheuser-Busch InBev

Conversation with Benoit Bronckart - Business Unit President, Central Europe at Anheuser-Busch InBev

Hospitality Industry
Image représentant Conversation with Laurent Gagnebin - CEO of Rothschild & Co Bank AG

Conversation with Laurent Gagnebin - CEO of Rothschild & Co Bank AG

Image représentant Conversation with Jérôme de Meyer - Chairman of the Board of Villars Palace Hotels & Academy

Conversation with Jérôme de Meyer - Chairman of the Board of Villars Palace Hotels & Academy

Business Management
Image représentant Conversation with Alain Delamuraz, CEO of Montres Jaquet Droz SA

Conversation with Alain Delamuraz, CEO of Montres Jaquet Droz SA

Student Resources
Image représentant Alexandra Marinova - Passion for human resources

Alexandra Marinova - Passion for human resources

Student Resources
Image représentant  Guillaume Foussier - Unveiling entrepreneurial success

Guillaume Foussier - Unveiling entrepreneurial success

Student Resources
Image représentant Estelle Murer - Taking on the challenge of real estate investment

Estelle Murer - Taking on the challenge of real estate investment

Student Resources
Image représentant Pierre Ben Kiran - Journey to analytics excellence

Pierre Ben Kiran - Journey to analytics excellence

Student Resources
Image représentant Valentine Lunel - A route into the luxury industry

Valentine Lunel - A route into the luxury industry

Student Resources
Image représentant Marie Espié - Journey into the world of entrepreneurship

Marie Espié - Journey into the world of entrepreneurship

Student Resources
Image représentant Jonathan Serrano - Journey into management and big data

Jonathan Serrano - Journey into management and big data

Student Resources
Image représentant Jeanne Schlaefli – Deep dive into corporate finance and accounting

Jeanne Schlaefli – Deep dive into corporate finance and accounting

Student Resources
Image représentant Lucia Montenegro - Real estate and beyond

Lucia Montenegro - Real estate and beyond

Student Resources
Image représentant Julia Barbey - Studying sustainability online

Julia Barbey - Studying sustainability online

Student Resources
Image représentant Killian Rod - A career in marketing

Killian Rod - A career in marketing

Videos and Webinars

view all
Hospitality Industry
Image représentant Resilience: The future of the Hospitality Industry

Resilience: The future of the Hospitality Industry

Hospitality Industry
Image représentant The future of the Food Service Industry

The future of the Food Service Industry

Hospitality Industry
Image représentant Setting the Bar: Navigating the Second Golden Age of Drinking

Setting the Bar: Navigating the Second Golden Age of Drinking

Hospitality Industry
Image représentant What is Co-Living? The Hmlet example

What is Co-Living? The Hmlet example

Business Management
Image représentant Insights on the Private Equity Market

Insights on the Private Equity Market

Hospitality Industry
Image représentant How has the hotel development scene evolved?

How has the hotel development scene evolved?

Business Management
Image représentant Consumer Branding: Is authenticity enough?

Consumer Branding: Is authenticity enough?

Business Management
Image représentant The future of work: how to navigate shifting workplace trends

The future of work: how to navigate shifting workplace trends

Hospitality Industry
Image représentant The Alila journey: In conversation with co-founder Mark Edleson

The Alila journey: In conversation with co-founder Mark Edleson

Hospitality Industry
Image représentant Cultivating excellence: Building brands with Banyan Tree

Cultivating excellence: Building brands with Banyan Tree

Business Management
Image représentant Building Economies: Stories from Singapore

Building Economies: Stories from Singapore

Hospitality Industry
Image représentant Kempinski Hotels: A legacy European brand in Asia

Kempinski Hotels: A legacy European brand in Asia

Business Management
Image représentant People Analytics: The Future of HR

People Analytics: The Future of HR

Hospitality Industry
Image représentant Hotel & Restaurant Concept Design

Hotel & Restaurant Concept Design

Hospitality Industry
Image représentant Post-Pandemic Hospitality Trends & Economics in China

Post-Pandemic Hospitality Trends & Economics in China

Business Management
Image représentant The New Social Club

The New Social Club

Hospitality Industry
Image représentant Market Perspective: Sri Lanka

Market Perspective: Sri Lanka

Hospitality Industry
Image représentant The Peninsula Standard

The Peninsula Standard

Hospitality Industry
Image représentant The Langham (R)evolution: In Conversation with CEO Stefan Leser

The Langham (R)evolution: In Conversation with CEO Stefan Leser

Business Management
Image représentant Diversity, Equity & Inclusion: (Achievable) Ideals > Buzzwords

Diversity, Equity & Inclusion: (Achievable) Ideals > Buzzwords

Business Management
Image représentant The Lux Retail Experience = Experiencing Luxury?

The Lux Retail Experience = Experiencing Luxury?

Business Management
Image représentant From Hospitality to Coffee & Education: An Entrepreneurial Journey

From Hospitality to Coffee & Education: An Entrepreneurial Journey

Business Management
Image représentant On Leadership, Southeast Asia & Building a Legacy Global Brand: In Conversation with Dr. Richard Helfer

On Leadership, Southeast Asia & Building a Legacy Global Brand: In Conversation with Dr. Richard Helfer

Hospitality Industry
Image représentant Hospital(ity) in Healthcare

Hospital(ity) in Healthcare

Business Management
Image représentant A Career Journey Amidst Crises

A Career Journey Amidst Crises

Business Management
Image représentant How to make a family business in hospitality work

How to make a family business in hospitality work

Hospitality Industry
Image représentant Innovative Talent Management In The Hospitality Industry - Master Class

Innovative Talent Management In The Hospitality Industry - Master Class

Got a story to share? Become an EHL Insights contributor