Hospitality Industry

What trends are shaping the future of the Hospitality Industry? Browse EHL Insights to broaden your horizon.

Hospitality Industry

Applying the science of training to the hospitality industry

Effective training in hospitality skills needs a clear structure: demonstration, practice, feedback, implementation and a solid...
Service Culture

What is servitization

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Sales & Marketing
post-COVID hotel market

5 tips to outsmart competition in the post-COVID hotel market

As travel slowly begins to recover, a renewed hospitality market is emerging. Most notably, travellers’ behaviour has been...

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ESG in Hotel Real Estate

ESG in Hotel Real Estate: Systemic solutions for a systemic problem

The United Nations Environment Programme (UNEP) reported that in 2019, emissions from building operations had reached...

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