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Hospitality Industry

What trends are shaping the future of the Hospitality Insdustry? Browse EHL Insights to broaden you horizon.

Hospitality Industry
air travel coronavirus
Article

Flying Post-Covid-19 Air Travel: What You Need to Know

The COVID-19 pandemic is changing the globe, including how we travel. Be prepared for the new normal when it comes to airline...
Sustainability
sustainable tourism
Article

Sustainability: more relevant to the future of tourism than ever?

Sustainability
Sustainability and wellness at the Maya Boutique Hotel
Article

Award-winning sustainability and wellness at the Maya Boutique Hotel

Coronavirus
How will the Hospitality industry look in the future
Article

Changes in the industry: EHL Hospitality talents share their views

Service Culture
In the hospitality industry, service design can help businesses grow
Article

The benefits of service design

EHL Advisory Services

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Coronavirus
A safety & hygiene protocol developped by EHL Advisory Services
Article

EHL Advisory Services create a Safety and Hygiene label for hotels

EHL Advisory Services, EHL Group’s consultancy firm, has developed a ready-to-implement package of procedures and training to...
Coronavirus
Hotel market analysis post covid-19
Article

Hotel market analysis: 8 ways hotels should combat the crisis

Business Strategy
Hotels and retail companies are finally realizing that they have a lot in common. It’s time for hotels to harness that potential.
Article

Retail and Hospitality convergence

Coronavirus
How to reopen restaurants after a pandemic
Article

Restaurants reopening: An overview from Lausanne, Switzerland

Coronavirus
Will insurance companies offer hotels refunds due to coronavirus?
Article

Impact of COVID-19 on hotel insurance premiums: Are refunds possible?

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Service Culture
Service design: the map to move your hospitality industry business forward
Article

What is service design? Service design defined by hospitality leaders

Over the past few decades, service-related businesses have seen incredible growth. They now comprise about 80 percent of the...
Service Culture
A 4-step plan to setting service excellence goals that will take your business to the next level.
Article

Setting customer service goals: 4 steps to excellence

Service Culture
General Principles to Create an Effective Service Design
Article

The general Principles of Service Design

Service Culture
How to achieve customer service excellence and keep your customers, and business, happy
Article

6 KPIs for measuring customer service performance

Coronavirus
Hotels prepare for reopening post covid-19
Article

4 steps hotels should take to adapt to a post-COVID world

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