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Managing the talent gap: Sparking passion for hospitality in Gen Z
Generation Z (Gen Z) follows after the Millennials and defines individuals born between 1997-2013. Gen Zers are entering the...
Business Management
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7 tips for successfully embedding Customer-Centric Governance into company DNA
Today's business world requires companies to put customers in the driving seat. Nurturing customer relationships is the secret...
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Customer feedback on hospitality experiences: 5 best practices
Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a...
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