Business Management

Want to be prepared for tomorrow's Business challenges? Browse EHL Insights on Business Management news and trends

Business Management
Interns are the answer to covid business recovery
Article

Covid-19: the 1 thing your business needs to recover quickly

This article was originally published in French on Bilan.  At a time of fairly steady recovery, depending on where you are in...

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Service Culture
5 steps to remedy a customer service failure
Article

Service failures: 5 basic steps to customer service recovery

Why is customer service recovery important? Failures in customer service are inevitable. Whether you’re just starting out as a...
Digital & Technology
The Internet of Things (IoT)
Article

The Future of IoT is at the Edge

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Service Culture
Building Processes Is Key to Effective Hospitality Service Design
Article

How to Build Service Design Processes?

Service design helps businesses work toward the goal of service excellence. It involves the planning and organizing of many...

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