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What is Disintermediation?
In the modern age, how businesses engage their customers continues to evolve rapidly. Consumers have changed how they search...
Business Management
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Mind the generation gap! Generational differences in hospitality
A look at how to navigate the generational stereotype minefield that has some hospitality brands scratching their heads. With...
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What hotels can learn from Airbnb’s response to the COVID-19 crisis
Since its creation, Airbnb has been used to shaking things up in the hotel market. But what happens when a pandemic disrupts...
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