Business Management

Want to be prepared for tomorrow's Business challenges? Browse EHL Insights on Business Management news and trends

Business Management
Team Management: how to overcome Bias in the Workplace
Article

Team Management: Overcoming Bias in the Workplace

As a manager, you need the flexibility to make split-second decisions, day in and day out, tracking advancement on various...

What is Service Excellence and why is it such a big deal?

THE Service Excellence Guide: from Service Design to Service Recovery

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Business Strategy
leadership soft skills
Article

Developing leadership soft skills: Why executive education is worth it

The traditional tenets of managerial training, such as strategy and finance, are now being joined by  the leadership soft...

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Service Culture
service culture
Article

What is Service Culture?

You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service...
Question

Q : What is E-Marketing?

E-marketing involves using the internet to promote your product and service. It requires understanding how customers use the web when planning hotel stays and trips they want to take.

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