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Business Management
Interns are the answer to covid business recovery
Article

Covid-19: the 1 thing your business needs to recover quickly

This article was originally published in French on Bilan.  At a time of fairly steady recovery, depending on where you are in...
Digital & Technology
Leverage the power of technology in your food and beverage business
Article

The digital recipe for guaranteed success in 2020

Education
emotional intelligence
Article

Emotional intelligence: a blessing or a curse?

Coronavirus
How to make your hospitality business more resilient
Article

Hospitality sector: Building resilience in uncertain times

Digital & Technology
cybersecurity covid19
Article

Cybersecurity guidelines: protect your business when working remotely

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Service Culture
5 steps to remedy a customer service failure
Article

Service failures: 5 basic steps to customer service recovery

Why is customer service recovery important? Failures in customer service are inevitable. Whether you’re just starting out as a...
Sustainability
Sustainable gastronomy in practice
Article

Sustainable gastronomy: An opportunity for a green recovery

Coronavirus
Hotel spa and wellness post Covid-19
Article

22 Best practices for your Wellness and Spa during and post Covid-19

Digital & Technology
The Internet of Things (IoT)
Article

The Future of IoT is at the Edge

Coronavirus
A Crisis Management Framework to Leverage your Housekeeping Department in COVID-19
Article

Housekeeping Department: COVID-19 Crisis Management Framework

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Service Culture
Building Processes Is Key to Effective Hospitality Service Design
Article

How to Build Service Design Processes?

Service design helps businesses work toward the goal of service excellence. It involves the planning and organizing of many...
Customer Experience
Shifting from scientific operations to a world-class experience, Virgin Galactic is creating the best possible journey for their future astronauts.
Article

Redefining the Travel Customer Journey with Virgin Galactic

Economy
Singapore's economic success
Article

Singapore: The Reasons Behind Its Economic Success

Service Culture
Article

How to deliver great customer service on board an aircraft: SIA's case

Service Culture
Article

How to Achieve Service Excellence: 7 Critical Steps

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