Business Management

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Hospitality Industry
Gen Z in Hospitality
Article

Managing the talent gap: Sparking passion for hospitality in Gen Z

Generation Z (Gen Z) follows after the Millennials and defines individuals born between 1997-2013. Gen Zers are entering the...

EHL Advisory Services

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Hospitality Skills
Customer-centric governance
Article

7 tips for successfully embedding Customer-Centric Governance into company DNA

Today's business world requires companies to put customers in the driving seat. Nurturing customer relationships is the secret...

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EHL Advisory Services
hospitality experiences
Article

Customer feedback on hospitality experiences: 5 best practices

Why is asking for customer feedback so important and how can it be done to enhance the customer journey? The findings of a...

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