Business Management

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Business Management
Interns are the answer to covid business recovery

Covid-19: the 1 thing your business needs to recover quickly

This article was originally published in French on Bilan.  At a time of fairly steady recovery, depending on where you are in...

EHL Advisory Services

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Service Culture
5 steps to remedy a customer service failure

Service failures: 5 basic steps to customer service recovery

Why is customer service recovery important? Failures in customer service are inevitable. Whether you’re just starting out as a...
Digital & Technology
The Internet of Things (IoT)

The Future of IoT is at the Edge

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Service Culture
Building Processes Is Key to Effective Hospitality Service Design

How to Build Service Design Processes?

Service design helps businesses work toward the goal of service excellence. It involves the planning and organizing of many...

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