Hospitality News & Business Insights by EHL

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Student Resources
New year, new you? Discover the latest healthy drink trends
Article

New year, new you? Discover the latest healthy drink trends

The new year is synonymous with new opportunities. A blank page upon which to set new intentions and objectives. A renewed...

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We believe that excellence is formed in the perfect blend of intelligence and emotions, hard skills and soft skills, theory and practice.

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Business Management

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Business Strategy
What Is VUCA?
Article

What Is VUCA?

Question

Q : What is Disintermediation?

At its core, disintermediation refers to removing the middle man between a business, who produces some type of product or service, and their customers, who want to receive this type of product or service. Find out why this strategy could be beneficial to your business...

Hospitality Industry

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Service Culture
service design
Article

An introduction to Service Design

Restaurant Management
What is a POS system?
Article

What is a POS system?

Digital & Technology
technology
Article

Technology at the service of the customer

Travel & Tourism
10 safest stays for travellers in 2020
Article

10 safest stays for travellers in 2020

Question

Q : What is Spa Management?

Spa management involves overseeing all aspects of the spa to ensure that the business runs smoothly and provides an optimal experience for all guests. This includes tasks such as:

  • Managing and organizing the staff
  • Overseeing the training of the staff so that everyone knows their jobs and roles
  • Organizing vendors to ensure that the spa always has what it needs to satisfy guests
  • Making sure the facility is well-maintained and managing the hiring of outside contractors if needed
  • Tracking and managing the budget of the spa
  • Overseeing and working on marketing campaigns for the business

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Digital & Technology
Digital Transformation: 4 steps to organize your online workshops
Article

4 Digital Transformation workshop ideas

Question

Q : What is Digital Transformation?

A digital transformation will look different for every company and for each industry. However, broadly speaking, it describes the integration of digital technology into each area of the business.

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