Customer Experience

Business Management
The root of what Asian guests are seeking is a sharing experience. How to cater Asian guests preferences?
Article

Catering to Asian guests preferences

Business Management
Gen Z exhibits some Millennial-associated characteristics – only to a greater degree.
Article

Is Gen Z different from Millennials?

Hospitality Industry
In some hotels guests now can’t insist on not being disturbed anymore.
Article

Should guests be disturbed?

Hospitality Industry
Have you ever wondered what flying Business class might feel like? What about First?
Article

Hospitality in the air

Hospitality Industry
How innovative hotel design is becoming a key differentiator.
Article

The Future of Hotel Design

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