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Hospitality Industry

What trends are shaping the future of the Hospitality Industry? Browse EHL Insights to broaden your horizon.

Business Strategy
Hotels and retail companies are finally realizing that they have a lot in common. It’s time for hotels to harness that potential.
Article

Retail and Hospitality convergence

Hospitality retail was once little more than a lobby corner shop and some display windows. But in recent years, hotels have...
Coronavirus
How to reopen restaurants after a pandemic
Article

Restaurants reopening: An overview from Lausanne, Switzerland

Coronavirus
Will insurance companies offer hotels refunds due to coronavirus?
Article

Impact of COVID-19 on hotel insurance premiums: Are refunds possible?

Service Culture
Service design: the map to move your hospitality industry business forward
Article

Service design definition: how hospitality leaders see it.

Service Culture
A 4-step plan to setting service excellence goals that will take your business to the next level.
Article

Setting customer service goals: 4 steps to excellence

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