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Service Excellence Guide: from Service Design to Service Recovery

A large percentage of business success stems from how a customer is made to feel, not just how happy they are with their purchase or service. In today’s experience economy, customers not only value but expect exceptional service – and they will reward or punish for the quality of how they are served with their spending choices. In fact, accord...

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Customer Interview Checklist

Effective online networking practices for Swiss SMEs

Millennials in the workforce: best practices in talent management strategy

Harness the power of social media for communicating CSR

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Service Recovery Matrix: How to handle customer complaints?

A checklist to support your staff with service recovery

Infographic: 10 main qualities for Servant leadership

How to define Customer service excellence goals & KPIs?

Infographic: Is Your Organization Customer Centric?

Infographic: Product-Centric VS Customer-Centric

Create a Service Blueprint that actualy bring your service to life

Infographic: Service Design Process & Benefits

Service Design guide: A human-centric methodology

4 steps to achieve Cultural change

Creating a lasting and strong customer service culture

6 Customer Service Experience Trends to watch for in 2022

The 5 Drivers of Company Service Culture

Understand your audience: how to conduct customer interviews?

Understanding consumer behavior: How to influence the decision-making process?

Checklist: How to conduct great customer interviews?

5 fundamentals to improve your customer experience

Service Excellence Best Practices for the Service Industry

Infographic: 7 steps to Achieve Service Excellence

How to Achieve Service Excellence? A 7 Step Action Plan

Infographic: Benefits of excellent customer service

Infographic: Key differences between Customer Service and Customer Experience

Service Excellence Guide: from Service Design to Service Recovery

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