Hospitality News & Business Insights by EHL

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EHL Advisory Services
Service Culture
Article

The top 5 drivers of a successful company service culture

A service culture is one where customers are the foundation of the business. When customers receive exceptional services, they...
Hospitality Industry
Sustainable action for hotels
Article

CSR adoption in independent hotels: The drivers and barriers

A focus piece that resumes the challenges of independent hotels in their CSR journey. In a recent study of 14 independent...

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