Hospitality News & Business Insights by EHL

    EHL Insights is a central source of actionable insights into the World of Hospitality, Business & Education

    Hospitality Industry
    Summer Vacation 2022
    Article

    Your summer vacation 2022: What to expect from the travel industry

    Many of us have hardly left our country of residence, if at all, in the past 2-3 years. This year, the headwinds have changed,...
    Business Management
    Article

    Understanding the role of a Hotel Asset Manager

    Hospitality Industry
    Master in Hospitality Management
    Article

    EHL's Master in Hospitality Management: Insights into the program

    Hospitality Industry
    Hospitality Industry Students
    Article

    How hospitality students see their future in the industry

    Business Management
    Article

    Toxic leadership: How to spot it, survive it and thrive

    EHL Advisory Services
    Customer Service Excellence
    Article

    8 Reasons Why Service Excellence should be the goal of customer service

    Customers' expectations are higher than ever. Technology has empowered them with ways to research companies, compare products...
    Business Management
    Article

    Recycling and climate change - let's impact our future!

    Student Resources
    Benefits of continuous Learning
    Article

    10 Benefits of continuous education for career advancement

    Business Management
    cognitive biases
    Article

    Cognitive biases at work: Reducing their impact on team dynamics

    Digital & Technology
    AP courses
    Article

    The digitalization of theoretical content and pedagogical innovation

    EHL Advisory Services
    consumer behavior
    Article

    Understanding consumer behavior: how to influence the decision-making process

    Business Management
    critical reflective thinking
    Article

    Critical reflective thinking: From observation to well-reasoned evaluation

    EHL Advisory Services
    Customer service culture
    Article

    5 Challenges you'll face when implementing a new service culture

    Hospitality Industry
    Article

    Commitment to sustainability: Personas & recommendations for Swissôtel

    Hospitality Industry
    Bordeaux Wines Prices in 2021
    Article

    2021 Bordeaux wines: At what price should they be released?

    Got a story to share? Become an EHL Insights contributor

    Learn More