EHL Swiss School of Tourism and Hospitality (EHL SSTH) in Passugg has been offering a Bachelor's program in International Hospitality Management since 2018. With the focus on new, digital forms of learning and the vision of "AffectiveHospitality", the hotel management school is well prepared for the future. Read the article by Marmite Professional here.
During the campus tour at Passugg, something like envy suddenly comes up. Of those who can complete their studies here. Those who initiated their basics of hospitality at this wildly romantic place above Chur and are allowed to live and learn together with their peers from the most diverse countries.
Affective Hospitality teaches how to engage guests emotionally
Dressed in elegant clothes - sneakers are undesirable - students and apprentices move around the area of the former spa hotel and greet visitors in a very friendly way. After all, dealing skillfully with strangers is part of the curriculum. Under the keyword "Affective Hospitality" the prospective hosts also learn how to engage and inspire guests on an emotional level.
"The more everything becomes digital, the more people are looking for emotional experiences," says Michael Hartmann, Managing Director/CEO of the EHL Swiss School of Tourism and Hospitality (EHL SSTH) in Passugg.
Thus, in addition to professional competence, the education at EHL Passugg also focuses on the development of one's own personality and social skills.
The Elysium project restaurant, which offers a multi-sensory culinary experience, is also about emotions. It is run by students and is open to external visitors on certain dates.
Distant learning during lockdown
With the corona-conditioned lockdown it became suddenly rather calmly on the EHL Campus Passugg starting from March 13 this year. Instead of in the classrooms, the kitchen and the school restaurants, classes were held in virtual rooms from March 16 onwards. This way the students and apprentices could finish their semester by distance learning in a regular way.
"One of the reasons why this was possible was because the EHL Group has consistently pursued its strategy in the field of distant and blended learning for years and these forms of learning are already part of regular lessons," explains Michael Hartmann.
From June 8, the EHL Campus Passugg was allowed to reopen, but since the semester had already ended, this only affected employees.
For the start of the fall semester, which began on August 10, those responsible at the EHL Group developed a comprehensive security concept. For example, masks are mandatory on the entire campus, fever is measured at the entrance, disinfectants are available, and food is only handed out in a packaged form or scooped directly. The school has also taken precautions in the event that students are unable to be on site or are late due to travel restrictions: "Our lessons can take place physically as well as via live streaming," explains Michael Hartmann.
Our vision: The world's leading hospitality education
The school is therefore well prepared for the future. It has big plans. The EHL Group, which includes the Ecole hôteliere de Lausanne, EHL Campus (Singapore), EHL SSTH, EHL Advisory Services and the EHL Network of Certified Schools, has the vision of becoming the world's leading training institution in the hospitality industry.
It is already the oldest: it was founded in 1893 by the Swiss Hotel Association and is today supported by a foundation.
The EHL Campus Passugg has been part of the EHL Group since 2013, and since 2018, it has also been possible to obtain a Bachelor's degree here. In the same year, the Bachelor Village consisting of mobile studios was built to accommodate more students. In addition, there are further expansion plans: more space is to be created on the main campus and the accommodation capacity is to be further increased.
Positive: The corona crisis had no effect on the number of students. On the contrary: 15 percent more students started the fall semester.