Not sure how to start your food business? Find out what to consider, and how to make it happen with our practical 8-step guide.
Are you an aspiring restaurateur with a fresh new business idea, but not sure where to start? Well, it turns out that now might actually be a great time to take the plunge. Research shows that the food service industry is booming, and is set to reach $4.2 trillion with an annual CAGR of 3.6% by 2024.
But the idea of starting up your own F&B business may seem daunting, especially when the outlook for start-ups is bleak. Research shows that as many as 90% of new restaurants fail. The silver lining is that 10% don’t.
So to help you get started, we’ve pulled together an 8-step beginner’s guide, with insider tips to give you every chance at success.
1. Make a solid Business Plan
The first thing you’ll want to do before making any investment is do your research, diligently. Spend a few weeks (or even months) getting a deeper understanding of the broader foodservice landscape, your customer target, latest trends and competitors, and start writing a business plan for your investors. Think of it as exploring your 4C’s: customer, consumer, channel and context.
For this, you’ll want to:
Define your target market: Who is your new business targeting – baby boomers, gen X, gen Z, empty nesters, seniors? Once you’ve defined your target segment, make sure you understand what they buy, why they buy, where they buy from and what makes them tick. This will help you create a relevant, targeted offering.
Define your USP: Find what sets you apart from the rest of the herd. Have a look at what your direct (and indirect) competitors are doing, and establish your point of competitive difference. Now here, it doesn’t’ have to be radical, but it does have to be relevant. For example, if you’re targeting young families, creating a child-friendly establishment with nutritious children’s meals could be enough to give you a leg up on the competition.
Define your restaurant style: Are you thinking of opening a bakery, coffeeshop, quick-service, fast-casual or full-service dining restaurant? Each one of these channels requires their own unique approach, operating hours and investment, so make sure to pick one that suits you as an individual, and the work schedule that you’ll want to have.
Select your food type/menu offering: Think carefully about your menu and the type of food you’ll want to offer – and do so early on in the process. Find out what the latest menu trends are (especially for your target market) and tailor your offering to them. Some of the hottest trends right now include: vegetarian/vegan diets, allergy-friendly & gluten-free menu options and sourcing your produce locally.
Define your brand: Your branding – from your logo and the imagery you use, to the design of your menu, music you play and even and uniforms of your staff – define what your business is all about, and what you stand for. It sets the tone for your restaurant and lets your customers know what they can expect. Think carefully about how you want to position yourself and what you want your identity to be.
Once you have your business plan in place, go out into the world – and test it. Find some of your target customers and ask them for their thoughts and impressions. This could be as simple as polling a handful of people off the street to a full-blown market research study.
2. Secure your financing
Now it’s time to sort your finances. But not everyone who wants to start a restaurant has the personal funding to do so. In fact, most don’t.
Just remember that it’s likely to take years before you turn your first profit, and money will be tight at first. So think about starting small (you can always scale up) and choose your business partners wisely, because they’ll be around for a good while.
3. Choose your location
You know what they say: “location, location, location”. Well, as it turns out, that’s not always the case. The location you choose for your establishment will depend on the a number of factors, and unless you’re relying heavily on foot-traffic, you don’t necessarily need to be in the hottest new retail location.
Cost: based on your sales and profit projections, what can you afford to spend on rent?
Accessibility to potential customers: how are you customers getting to your restaurant, by foot, by car, by public transport?
Restrictive ordinances: some neighborhoods have strict noise regulations or restrictions on the times when your suppliers can deliver your produce
Proximity to other businesses: competitors and other businesses can influence your traffic, so map out what’s happening around you, and how it could affect your business
Plans for the future: consider what the neighborhood will look like in 2, 5, 10 years, and if there are any major development projects underway that could change the local landscape
4. Design the layout of your space
Once you have the a venue, it’s time to start working on the layout and design your space.
Of course, this will depend on the type of establishment you’re running, but typically restaurants dedicate about 45-60% of their space to the dining area, about 35% to the kitchen area and the remainder to storage and office space.
Think carefully about the layout of your kitchen and dining areas, and make sure there’s a smooth flow between the two. Prep space is also critical, so make sure your chefs have enough room to plate, garnish and decorate their dishes.
And most importantly: don’t cut corners in your dining area. This is the stage of the show – literally where all of the magic happens – so finding the right ambiance and decor to make your customers feel welcome is critical to success.
5. Choose your suppliers
As a restaurateur, you’ll be working with a number of different suppliers – from furnishings to POS systems, bar equipment, kitchen appliances and of course, food. Make your wish list, scope out your short and long-term budget, and go on the hunt for your partners. But remember that while you don’t want to cut corners when it comes to quality, over-priced suppliers can minimize your margins and run your business into the ground. So make sure to negotiate, hard.
But where do you start looking? Try going to wholesale retailers, local farmer’s markets, F&B conventions, ask for recommendations from fellow restaurateurs or just do a simple Google search.
You’ll be looking for a trustworthy supplier, who has a good track record of providing quality products and rota of successful partnerships. For food suppliers, be sure to about their delivery schedules and food safety management practices. And go local – they usually offer fresher ingredients.
6. Get your licences and permits
When it comes to regulations, every country, county and city is different. But make sure that you check in with your local regulatory office, and consider getting legal counsel to make sure you adhere to all of your local health & safety codes and food regulations. Just know that some licenses can take months to acquire, so make sure to get started on this process well before opening day.
7. Start hiring your employees
First, think about what staff you need to hire for your restaurant type. Based on the scale of your restaurant, this may include: HR managers, purchasing experts, accountants, marketing & sales managers, chefs and sommeliers, waiters, hosts, bartenders and cleaning and dish-washing staff. Make sure to hire enough staff for each job, and anticipate shift planning and back-ups in case of illnesses and vacations.
Look for candidates with sufficient experience and a successful track-record, who are quick on their feet, can multi-task and are efficient. All of your employees should work well under pressure, and customer-facing staff should have exceptional social skills.
And when it comes to hiring staff, you can never be too careful – so do your due diligence. Make sure to do background checks, conduct several face-to-face interviews and call their references.
8. Advertise your business
Before opening your restaurant, you’ll want to do a fair amount of advertising to alert your local community that there’s a new eatery on the block.
And while word of mouth is still the best form of publicity, here are a few other ways you might like to consider announcing your new venture:
Build a great website: make sure that it’s easy to navigate and includes all of the key information, including your opening times, menu, a booking engine and if/how you cater to special requests
Use social media: create accounts on Facebook, Twitter, Linkedin and Instagram, and share relevant news and high-quality photos of your restaurant and the behind-the-scenes process as you’re getting ready for opening day
Put an ad in the local newspaper (and online news platform)
Host a soft opening: this is not only a great practice-run before opening day, but will also help create some buzz about your restaurant within your local community. Make the guest-list small, and consider having a soft opening for family & friends, followed by one for local businesses and partners.
Offer promotions to new guests: offer a free drink or dessert for the first 10, 50 or 100 customers – you’ll be remembered for your hospitality and generosity. After all, who doesn’t love free stuff?
And with that, we leave you with one last tip for success: work hard, don’t give up, and be prepared to risk it all. Starting any new venture will be a challenge and most likely an uphill battle, but in the end, nothing tastes sweeter than victory.