EHL Insights

EHL Insights

Hospitality Industry
air travel coronavirus
Article

Flying Post-Covid-19 Air Travel: What You Need to Know

Student Resources
Tips for getting ahead with online classes
Article

How to ace online classes in college?

Student Resources
Dorchester Collection Challenge: EHL team among the finalists!
Article

Dorchester Collection Challenge: EHL team among the finalists!

Hospitality Industry
In the hospitality industry, service design can help businesses grow
Article

The benefits of service design

Business Management
5 steps to remedy a customer service failure
Article

Service failures: 5 basic steps to customer service recovery

Hospitality Industry
A safety & hygiene protocol developped by EHL Advisory Services
Article

EHL Advisory Services create a Safety and Hygiene label for hotels

Hospitality Industry
Hotel market analysis post covid-19
Article

Hotel market analysis: 8 ways hotels should combat the crisis

Hospitality Industry
Hotels and retail companies are finally realizing that they have a lot in common. It’s time for hotels to harness that potential.
Article

Retail and Hospitality convergence

Trends
An introduction to teaching Gen Z
Article

An introduction to teaching Gen Z students

Student Resources
Video chat apps allow you to chat with friends, stay in touch with family members, organize virtual parties, and more.
Article

10 video chat apps to use if you're social distancing

Hospitality Industry
Service design: the map to move your hospitality industry business forward
Article

What is service design? Service design defined by hospitality leaders

Hospitality Industry
A 4-step plan to setting service excellence goals that will take your business to the next level.
Article

Setting customer service goals: 4 steps to excellence

Hospitality Industry
General Principles to Create an Effective Service Design
Article

The general Principles of Service Design

Business Management
Building Processes Is Key to Effective Hospitality Service Design
Article

How to Build Service Design Processes?

Hospitality Industry
How to achieve customer service excellence and keep your customers, and business, happy
Article

6 KPIs for measuring customer service performance

Student Life
Start Shopping Less By Choosing Fruits and Vegetables That Keep for Weeks or Months
Article

What are the slowest perishable vegetables & fruits?

Student Resources
What are the risk factors for depression during confinement? How can they affect your motivation and energy levels?
Article

COVID-19: Staying motivated and warding away low mood

Hospitality Industry
The Future of F&B: Interview with EHL Alumni Philip Blaser
Article

The Future of F&B: Interview with EHL Alumni Philipp Blaser

Hospitality Industry
COVID-19: Learning Lessons From Holiday Hideaways and Luxury Escapes
Article

COVID-19: Learning Lessons From Holiday Hideaways and Luxury Escapes

Student Resources
Take a trip through some of the world’s greatest collections on these virtual museum and gallery tours
Article

Are you stuck at home? 11 virtual tours of museums

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