EHL Insights

An introduction to Service Design

Must read blogs about COVID-19 and the hospitality industry

Q : What is Spa Management?

Spa management involves overseeing all aspects of the spa to ensure that the business runs smoothly and provides an optimal experience for all guests. This includes tasks such as:

• Managing and organizing the staff
• Overseeing the training of the staff so that everyone knows their jobs and roles
• Organizing vendors to ensure that the spa always has what it needs to satisfy guests
• Making sure the facility is well-maintained and managing the hiring of outside contractors if needed
• Tracking and managing the budget of the spa
• Overseeing and working on marketing campaigns for the business

All you need to understand about Service Excellence

Q : What are the different hotel types?

If your goal is to work in the hospitality industry, it’s important to know the various places where you could work and employ your skills. Hotels make up one of the main choices, yet not all hotels are the same by any means.