Working in customer service is dynamic, fast-paced, and exciting. Everyone knows, however, that you will inevitably encounter difficult customers and complicated problems for which there is not simply solution.
Cultivating these 5 skills can help you love your customer service career, even on the challenging days.
1. Positive Attitude
A positive attitude is an essential foundation for a positive customer service interaction. Your attitude impacts not only your experience, but also the experiences of everyone you encounter throughout the workday. Keep in mind that positivity and negativity are contagious. Maintaining a positive approach and demeanor can help your co-workers do the same and keep the workplace a positive place to be.
External motivations are temporary. Self-motivation, on the other hand, is an internal drive to improve. When you are self-motivated in a customer service role, you will find new ways to resolve customer concerns and can lead innovation. Self-motivation helps you love your job because you are able to stay curious and interested, while constantly working towards your own growth.
3. Decision Making
When you work with customers, there is often more than one way to come to a resolution. Good decision making skills allow you to weigh multiple options and variables before choosing a solution. Great decision making skills are when you can come to the conclusion efficiently. Demonstrating your decision making skills may also lead to becoming more empowered within your company.
4. Teamwork Skills
A positive work environment makes work more enjoyable for everyone. Working full-time means you will spend hours a day, most days each week, with your co-workers. Being able to work well together as a team improves job satisfaction for the whole team. As an added bonus, a positive work environment contributes to higher productivity and efficiency.
5. Sense of Humor
If you can approach your job with a sense of humor, you are able to see the lighter side of potentially frustrating situations. A little bit of levity can go a long way toward increasing positivity. Additionally, when dealing with difficult customers, a sense of humor can be essential to avoid taking things personally.
Customer service careers are challenging and sometimes, the customers themselves are the most challenging part. However, these five skills all focus on finding job satisfaction and motivation for improvement from within. It can take time to hone these skills, but with practice, they can become second nature and will help you enjoy your customer service career even on the difficult days.