How human touch in service encounters makes a winning customer experience strategy
Jun 02, 2021
Research (17)
Destination marketing: how to use images to promote a destination
May 20, 2021
Veni Vidi Vino Vici – A tale of wine economics & finance
May 16, 2021
Swissness: Solutions for a regenerative hospitality ecosystem
May 06, 2021
Frontline Service Robots: Their role in delivery service
Apr 25, 2021
EHL students recreate culinary experiences for global luxury hotel brand
Apr 13, 2021
Dr. Lohyd Terrier on the intersection of Hospitality and Healthcare
Apr 01, 2021
Teaching and Learning in HE: promoting lifelong learning with SoTL
Mar 08, 2021
VR immersive experimental learning: Virtual Housekeeping
Jan 26, 2021
EHL’s Customer Experience Management Institute: prioritizing customer-centricity
Jan 13, 2021
The gift that keeps on giving: Lifelong learning
Dec 14, 2020
Sustainability in Tourism: The socio-cultural lens
Nov 27, 2020
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