Service Employee engagement and empowerment: one size doesn't fits all
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Research (23)
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Data Science in Hospitality
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Sustainable Business Model: What Every Leader Should Ask Themselves
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Four Seasons, Hilton, The Ritz-Carlton: Luxury Hotels in Digital
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Happiness 24/7: Three Exercises to Flex Your Happiness Muscles
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Challenges in service industry: new dimensions of service excellence
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Meet Pepper: The Humanoid Robot Concierge
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Hotel Owners: What Role do They Play in Decision-Making?
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Finding Meaning In Travel
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Effective Leadership Skills: The Power of Self-Awareness
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