Luxury Expertise

    Business Management
    Customer service excellence
    Article

    Customer service excellence in the luxury segment: How to stand out

    Hospitality Industry
    China's luxury market
    Article

    Strategies for success in China's changing luxury market

    Hospitality Industry
    essence of luxury
    Article

    Leveraging the essence of luxury for effective marketing strategies

    Hospitality Industry
    Luxury Hospitality
    Article

    Luxury hospitality: Trends, challenges, and best practices

    EHL Advisory Services
    Customer service trends
    Article

    8 customer service experience trends to watch in 2024

    EHL Advisory Services
    Customer Experience Luxury Watch Industry
    Article

    Customer Experience: A Game-Changer For The Luxury Watch Industry?

    EHL Advisory Services
    Digital Service Design
    Article

    Digital Service Design that skyrocket customer acquisition and innovation

    Business Management
    Customer-centric governance
    Article

    7 tips for successfully embedding Customer-Centric Governance into company DNA

    EHL Advisory Services
    Improve existing customer service experience
    Article

    How to improve your existing Customer Service Experience in 7 steps

    Business Management
    New opportunities for service design
    Article

    How to spot promising new opportunities during service design

    EHL Advisory Services
    How to validate a Service Concept
    Article

    How to validate a Service Concept during Service Design: 5 step guide

    EHL Advisory Services
    Customer Service Excellence
    Article

    8 Reasons Why Service Excellence should be the goal of customer service

    EHL Advisory Services
    consumer behavior
    Article

    Understanding consumer behavior: how to influence the decision-making process

    EHL Advisory Services
    Customer service culture
    Article

    5 Challenges you'll face when implementing a new service culture

    EHL Advisory Services
    Service Culture
    Article

    The top 5 drivers of a successful company service culture

    EHL Advisory Services
    Article

    Customer Service vs. Customer Experience: Key differences

    EHL Advisory Services
    Luxury products and hotels – a good mix?
    Article

    Luxury products and hotels – a good mix?

    EHL Advisory Services
    Lifestyle and boutique hotels are more than just a fad, they are excellent investment pieces.
    Article

    The Better Hotel Investment: Luxury or Lifestyle?

    EHL Advisory Services
    Article

    How luxury hotels cater to the unique customer experience?

    Got a story to share? Become an EHL Insights contributor

    Learn More