Hospitality_Insights_Travel_Industry

The travel industry will reach 2.4 billion international arrivals by 2030

Learn more about growing hospitality trends, industry research and expert opinions.

Dr Reza Etemad-Sajadi

Dr Reza Etemad-Sajadi

Dr Reza Etemad-Sajadi is currently Associate Dean for Faculty Affairs and Associate Professor at Ecole hôtelière de Lausanne (EHL). He holds a Ph.D. (Management) from the University of Neuchâtel, MA and BS (Computer and Communication Sciences) from Ecole Polytechnique Fédérale Lausanne (EPFL).
HI_Airline_Recovery

Service Recovery in the Airline Industry

This research aims to identify the impact of airline passengers’ perception of service recovery...
HI_airline_loyalty

Airline Passenger Loyalty: The Importance of Pre-flight Touchpoints

This research aims to illustrate that airlines can enhance passenger satisfaction and loyalty by...
Hospitality_Insights_Robots

Meet Pepper: The Frontline Service Robot

A new project by Ecole hôtelière de Lausanne looks to improve the hotel guests' experiences by...
Hospitality_Insights_Atacama_Desert

Finding Meaning In Travel

Travel is increasingly becoming more about living an outstanding experience and finding meaning. A...
HI_seniors

Bringing Hospitality Inside Seniors’ Smart Homes

With the emergence of new technologies to monitor health and enhance safety, seniors' feel safe and...
Hospitality_Insights_Revenue_Management_Restaurant

Restaurant Revenue Management Practices

What are customers' perception of restaurant revenue management practices? Read more on a recent...
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