Dr Reza Etemad-Sajadi

Dr Reza Etemad-Sajadi

Associate Dean for Faculty Affairs and Associate Professor at EHL

Business Management
Coronavirus: Could Big Data Help us Manage the Lockdown Better?
Article

Could Big Data Help us Manage the Lockdown Better?

Business Management
Service Recovery in the Airline Industry
Article

Service Recovery in the Airline Industry

Business Management
Airline Passenger Loyalty
Article

Airline Passenger Loyalty: The Importance of Pre-Flight Touchpoints

Hospitality Industry
Papper the Humanoid Robot Concierge
Article

Meet Pepper: The Humanoid Robot Concierge

Business Management
Meaningful travel
Video

Finding Meaning In Travel

Hospitality Industry
Smart homes
Article

Bringing Hospitality Inside Seniors’ Smart Homes

Restaurant Management
Our research showed that the majority of revenue management practices are perceived as unfair.
Article

Restaurant Revenue Management Practices

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