Dr Reza Etemad-Sajadi
Full Professor at EHL Hospitality Business School
6 main ethical concerns of service robots and human interaction
Frontline Service Robots: Their role in delivery service
5 paradoxes: Comparing the first and second Covid waves in Switzerland
The relationship between the stringency of COVID lockdown measures and GDP
Could Big Data Help us Manage the Lockdown Better?
Service Recovery in the Airline Industry
Airline Passenger Loyalty: The Importance of Pre-Flight Touchpoints
Meet Pepper: The Humanoid Robot Concierge
Finding Meaning In Travel
Bringing Hospitality Inside Seniors’ Smart Homes
Restaurant Revenue Management Practices
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