Dr Reza Etemad-Sajadi

    Dr Reza Etemad-Sajadi

    Associate Professor at EHL

    Business Management
    service robots
    Article

    6 main ethical concerns of service robots and human interaction

    Business Management
    Frontline Service Robots
    Article

    Frontline Service Robots: Their role in delivery service

    Business Management
    Article

    5 paradoxes: Comparing the first and second Covid waves in Switzerland

    Business Management
    covid-19 and GDP
    Article

    The relationship between the stringency of COVID lockdown measures and GDP

    Business Management
    Coronavirus: Could Big Data Help us Manage the Lockdown Better?
    Article

    Could Big Data Help us Manage the Lockdown Better?

    Business Management
    Service Recovery in the Airline Industry
    Article

    Service Recovery in the Airline Industry

    Business Management
    Airline Passenger Loyalty
    Article

    Airline Passenger Loyalty: The Importance of Pre-Flight Touchpoints

    Hospitality Industry
    Papper the Humanoid Robot Concierge
    Article

    Meet Pepper: The Humanoid Robot Concierge

    Business Management
    Meaningful travel
    Video

    Finding Meaning In Travel

    Hospitality Industry
    Smart homes
    Article

    Bringing Hospitality Inside Seniors’ Smart Homes

    Restaurant Management
    Our research showed that the majority of revenue management practices are perceived as unfair.
    Article

    Restaurant Revenue Management Practices

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