Dr Reza Etemad-Sajadi
Full Professor at EHL Hospitality Business School
How healthcare technologies are impacting homecare services
6 main ethical concerns of service robots and human interaction
Frontline Service Robots: Their role in delivery service
Service Recovery in the Airline Industry
Airline Passenger Loyalty: The Importance of Pre-Flight Touchpoints
Meet Pepper: The Humanoid Robot Concierge
Finding Meaning In Travel
Bringing Hospitality Inside Seniors’ Smart Homes
Restaurant Revenue Management Practices
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