Hospitality Expertise

    Culinary Arts
    Article

    Enjoy the art of modern pastry with EHL's La Pâtisserie book

    EHL Advisory Services
    Customer service experience trends
    Article

    7 customer service experience trends to watch in 2023

    Hospitality Industry
    Designing Hotel and Restaurant Concepts is based on 7 components
    Article

    The 7 components of designing a hotel concept

    Industry Reports
    Hospitality Industry Outlook
    Article

    Hospitality Industry Outlook 2023

    EHL Advisory Services
    Top hospitality industry trends 2023
    Article

    2023 Top Hospitality Industry Trends

    EHL Advisory Services
    Customer Experience Luxury Watch Industry
    Article

    Customer Experience: A Game-Changer For The Luxury Watch Industry?

    EHL Advisory Services
    Digital Service Design
    Article

    Digital Service Design that skyrocket customer acquisition and innovation

    Business Management
    Customer-centric governance
    Article

    7 tips for successfully embedding Customer-Centric Governance into company DNA

    Business Management
    New opportunities for service design
    Article

    How to spot promising new opportunities during service design

    EHL Advisory Services
    Customer Service Excellence
    Article

    8 Reasons Why Service Excellence should be the goal of customer service

    EHL Advisory Services
    Customer service culture
    Article

    5 Challenges you'll face when implementing a new service culture

    EHL Advisory Services
    Service Culture
    Article

    The top 5 drivers of a successful company service culture

    Hospitality Industry
    Hospitality_In_Healthcare
    Article

    Hospitality in healthcare: EHL's Hospital Reception Management course

    EHL Advisory Services
    Article

    How to reposition hotel real estate: A methodology

    EHL Advisory Services
    Article

    Customer Service vs. Customer Experience: Key differences

    EHL Advisory Services
    opportunity analysis
    Article

    Opportunity Analysis: An effective 3-step approach

    EHL Advisory Services
    service profit chain
    Article

    The importance of the Service Profit Chain

    Hospitality Industry
    servitization
    Article

    How digital transformation is facilitating servitization in the hospitality industry

    EHL Advisory Services
    emotional intelligence
    Article

    Emotional intelligence in the workplace: 6 ways high EQ employees boost productivity

    Question

    Q : What is a distribution strategy?

    Distribution strategy involves coming up with an efficient method of disseminating your company’s products or services. The goal is to maximize revenue while maintaining loyal customers. 

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