The best way to find yourself is to lose yourself in the service of others. Mahatma Gandhi
Really, who can argue with Gandhi? This quote reminds us during the most challenging times why we do our jobs. For many of us, hospitality is a true calling.
The customer is never wrong. César Ritz
Take a cue from the master of modern hospitality himself, César Ritz. Use this as a mantra, to repeat before any guest interaction!
Remember not only to say the right thing in the right place, but far more difficult still, to leave unsaid the wrong thing at the tempting moment. Benjamin Franklin
Benjamin Franklin was full of stellar advice, but we think this quote can be most appropriately applied to our line of work. Just as important as knowing the customer is never wrong? Never telling him he is wrong, even when tempted!
Quality is never an accident. It is always the result of an intelligent effort. John Ruskin
Ruskin was an art critic, but his words ring true across métiers. Remember this whenever you get the urge to rush through something.
People will forget what you said. They will forget what you did. But they will never forget how you made them feel. Maya Angelou
The American poet speaks the truth on the importance of leaving guests with that elusive “warm, fuzzy feeling.”
Great companies are built by people who never stop thinking about ways to improve the business. J. Willard “Bill” Marriott
Keep this bit of wisdom from the founder of Marriott Corporation in mind when you have a great idea at work. Make it happen!
Your most unhappy customers are your greatest source of learning. Bill Gates
Take it from one of the richest men in the world: unhappy customers are why we keep making progress, so we are lucky to have them. Ask yourself this next time you handle a complaint: what did I learn?
Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. Steve Jobs
Prepare yourself for a lifetime of hard work and long hours if you’ve chosen a career in the hospitality industry. Want to make it bearable? Follow Jobs’ advice and make each day count by putting in great work and nothing less. If you don’t love it, you may be in the wrong line of work!
A vocabulary of truth and simplicity will be of service throughout your life. Winston Churchill
Known for his mastery of the English language, Winston Churchill could make anything sound good. Learn to communicate directly and effectively; it will earn you much respect in life and work. Think a short email doesn’t count? Think again. Write and say everything carefully.
Take criticism seriously, but not personally. If there is truth or merit in the criticism, try to learn from it. Otherwise, let it roll right off you. Hillary Clinton
She may have lost the recent American presidential election, but she is still winning in the advice category. Learn from your critics, or let them go.