Operational Expertise

EHL Advisory Services
Customer Service Excellence
Article

8 Reasons Why Service Excellence should be the goal of customer service

Business Management
cognitive biases
Article

Cognitive biases at work: Reducing their impact on team dynamics

EHL Advisory Services
emotional intelligence
Article

Emotional intelligence in the workplace: 6 ways high EQ employees boost productivity

Question

Q : What is a distribution strategy?

Distribution strategy involves coming up with an efficient method of disseminating your company’s products or services. The goal is to maximize revenue while maintaining loyal customers. 

Question

Q : What is E-Marketing?

E-marketing involves using the internet to promote your product and service. It requires understanding how customers use the web when planning hotel stays and trips they want to take.

EHL Advisory Services
what is SOP
Article

What is SOP - Standard Operating Procedure?

EHL Advisory Services
Diversity, Equity & Inclusion
Article

Diversity, Equity & Inclusion: Achievable ideals or more buzzwords?

EHL Advisory Services
Photography of hospitality students sitting at a table
Article

Why do creative people become Hospitality stars?

Food & Beverage
Photography of an experiential wine tasting
Article

How wine businesses can increase sales through creating experiences

EHL Advisory Services
Article

Med spa: A cure for ailing hotels

EHL Advisory Services
Article

Choose kindness to make a difference in marketing

EHL Advisory Services
Guest experience
Article

Guest experience: Towards authentic immersion

EHL Advisory Services
Rethinking Hotel Distribution Channels
Article

Why hoteliers need to rethink their hotel distribution channel strategy

EHL Advisory Services
content marketing tips
Article

7 Content marketing tips for every hospitality business owner

EHL Advisory Services
Illustration of different hotel performances
Article

Evaluating hotel performance: 6 key factors

EHL Advisory Services
how to create a forecast plan for hotel businesses?
Article

How to create a forecast plan for hotel businesses in unknown times

EHL Advisory Services
cleaning hotel
Article

The impact of cleaning protocols on the hospitality industry

EHL Advisory Services
covid 19 hospitality
Article

COVID-19: Impact on the hospitality workforce

EHL Advisory Services
covid 10 hotel
Article

COVID 19: Making your hotel business future-ready

EHL Advisory Services
hygiene hotel
Article

How big hotel brands have stepped up their hygiene game

Got a story to share? Become an EHL Insights contributor

Learn More