Operational Expertise

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Customer Service Excellence
Article

8 Reasons Why Service Excellence should be the goal of customer service

Business Management
cognitive biases
Article

Cognitive biases at work: Reducing their impact on team dynamics

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emotional intelligence
Article

Emotional intelligence in the workplace: 6 ways high EQ employees boost productivity

Question

Q : What is a distribution strategy?

Distribution strategy involves coming up with an efficient method of disseminating your company’s products or services. The goal is to maximize revenue while maintaining loyal customers. 

Question

Q : What is E-Marketing?

E-marketing involves using the internet to promote your product and service. It requires understanding how customers use the web when planning hotel stays and trips they want to take.

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what is SOP
Article

What is SOP - Standard Operating Procedure?

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Diversity, Equity & Inclusion
Article

Diversity, Equity & Inclusion: Achievable ideals or more buzzwords?

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Photography of hospitality students sitting at a table
Article

Why do creative people become Hospitality stars?

Food & Beverage
Photography of an experiential wine tasting
Article

How wine businesses can increase sales through creating experiences

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Article

Med spa: A cure for ailing hotels

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Article

Choose kindness to make a difference in marketing

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Guest experience
Article

Guest experience: Towards authentic immersion

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Rethinking Hotel Distribution Channels
Article

Why hoteliers need to rethink their hotel distribution channel strategy

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Designing Hotel and Restaurant Concepts is based on 7 components
Article

The 7 components of designing a hotel concept

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content marketing tips
Article

7 Content marketing tips for every hospitality business owner

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Illustration of different hotel performances
Article

Evaluating hotel performance: 6 key factors

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how to create a forecast plan for hotel businesses?
Article

How to create a forecast plan for hotel businesses in unknown times

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cleaning hotel
Article

The impact of cleaning protocols on the hospitality industry

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covid 19 hospitality
Article

COVID-19: Impact on the hospitality workforce

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covid 10 hotel
Article

COVID 19: Making your hotel business future-ready

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